If you have a question about your Payment account or Etsy Payments, you can most likely find the answer in our Help Centre. Don’t call phone numbers you may see circulating on the internet, as they may not be legitimate. Phone support can only be safely requested through Etsy’s Contact support form. If you receive an unexpected phone call from someone claiming to be Etsy Support, hang up and reach out to Etsy through the Contact support button if you need help. You can also register for an account if you don’t already have one.Įtsy Support won’t make unrequested phone calls without prior notification. ![]() If you can’t sign in and need to contact Etsy Support, follow the steps in this article. This helps us verify your identity and provide you with quicker customer service. You must sign in to your Etsy account to contact Etsy Support. We’ll connect you with the type of support that’s the best fit for your specific question: chat, phone, or email. To contact Etsy’s customer service, select the Contact support button below and we can help you with account, shop, or purchasing issues. Question about an order you’ve already placed? Choose your order for help. You can choose to ignore it, but if you answer the emails sincerely, you will gain more success in your business.If you have questions about an item you're interested in, the seller is the best person to help you. Always say “Thank you”Įvery time a customer buys something from your Etsy store, you will get a notification via email. Also, you have to fulfill what you’ve said as your customers will definitely be expecting whatever you promised. If you want to avoid that situation, you will have to focus and take note of the details. If this ever happens, your customers may feel disappointed, want a refund, or never return to your store. Chances are you will deliver the wrong order to your customer. Imagine you’ve been talking to a customer who wants to make some changes to your products, and you miss this information. Remember the detailsĪnother tip for Etsy conversations is to cover all of the information in your customer’s order. Thus, your customers will be happy with your assistance and may make a purchase. Instead, it is better to space things out to make your message easy to read. Therefore, you should respond within 24 hours, or some potential customers could give up on the item.Īvoid typing all of the information in a single paragraphĪdditionally, you should avoid typing all of the information in a single paragraph. If they have to wait for days to hear back about something they want to buy, they will buy it at other stores instead. Answer within 24 HoursĬustomers always want to receive answers from your store as soon as possible. As a result, it’s important to give a good answer. The way you answer the questions plays an important role in the success of your Etsy store. So how do you answer your customers properly? They often have additional questions about your products. Sometimes, your Etsy store will receive questions from your customers. It is also a good idea to provide them with an estimated ship date and an invitation to contact you with any questions via convo or email. In the Email tabs, go to General Notifications > Click Someone Sends Me a Convo. Do communicate: To thank the customer for their purchase. Step 2: In the top-right corner, click Settings.Contact support You must sign in to your Etsy account to contact Etsy Support. Step 1: Go to the Shop manager > Conversations. Choose your order To contact Etsy’s customer service, select the Contact support button below and we can help you with account, shop, or purchasing issues.To make sure you don’t miss a message, you should follow these steps: Here, your Conversations page appears, and all of your conversations are listed on this page.Įtsy also has a feature that allows you to get a message through convo when you receive a notification on your phone. Step 2: Go to the Shop manager > Conversations.Step 1: Go to and sign in to your Etsy account. ![]() ![]() This is how you access Etsy conversations on the desktop: There are rules about how to use this feature, but you may feel unclear if you’re new to Etsy. What are Etsy conversations ?Įtsy conversations or convos is Etsy’s messaging system used to communicate between Etsy members. However, you should think about how to answer your customers properly during a conversation.Īlthough there are similarities among eCommerce platforms, there are also differences in how to have some effective Etsy conversations. Just like other marketplaces, Etsy allows sellers and buyers to connect to each other through messages.
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